Delivery & Timing

Subject to these Terms, we will supply the Products shown on your order confirmation. When an order is placed, it will be delivered to the address designated by you as long as that delivery address is compliant with the delivery restrictions contained on this Website. Upon your order being ready for delivery, FibreStar may email or SMS to you a tracking number. We will use our reasonable endeavors to meet our stated timeframes for delivery/pickup. However, many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our stated timeframes without notice to you.

In purchasing a Product, you agree to accept delivery of the Product. If you are not able to accept delivery/pick up you must advise FibreStar before delivery/pick up is attempted. The delivery team will wait for a maximum of 15 minutes upon reaching the delivery location within the delivery timeframe. After 15 minutes, the delivery/pick up will be marked as a failed delivery attempt.

Any and all failed delivery/pick up attempts made by the delivery team on our delivery schedule will be charged to the purchaser at full price. We will make reasonable attempts to contact you before delivery to ensure you are able to accept the Product.

FibreStar takes between 7-14 days for deliver your order. From Monday to Saturday, 9 a.m. to 6 p.m. There can be the occasional courier delay which may affect your delivery time frame from time to time. Please note that the delivery times is just a reference for you as FibreStar will deliver as soon as possible.